De-Materializing Local Public Administration Processes

We describe a framework for the de-materialization of local public administration processes that provides remote assistance by human operators when needed. Our framework is in an advanced state of development and will be tested in several municipalities of the province of Trento (Italy). Like many European countries, Italy is merging little municipalities into districts in order to streamline local services, re-organize staff, and reduce indirect costs [4]. As local services get relocated to municipalities chosen as district leaders, citizens face longer trips and increased inconvenience in accessing services. This situation has triggered research [1, 2] on technologies able to de-materialize Local Public Administration (LPA) processes, providing remote access to them via smartphones or special-purpose access points located in schools, shopping malls, and shops. Experience has shown that citizens used to face-to-face interactions find hard to access LPA processes via Web sites. Whene...

• Type: Journal
• Year: 2015
• Where: APN
• Authors: Giancarlo Ballauco, Paolo Ceravolo, Ernesto Damiani, Fulvio Frati, Francesco Zavatarelli
• Keywords: APN 2015, Artificial Intelligence