Deep in benchmarking: using industry standards to assess a training program

At the University of Missouri – Columbia’s Information and Access Technology (IAT) Services, InfoTech Training compares the results of their IT training program with similar training programs. Benchmarking studies assess best practices from organizations throughout the world and measures actual training operations against those best practices. InfoTech Training’s primary project goal was to measure program performance against industry standards and best practices. This paper explores the challenges of: • Determining which benchmarking services to utilize • Collecting data for various benchmarking studies • Comparing and analyzing data • Measuring performance improvement • Measuring trainer performance • Analyzing findings • Determining improvements From the various benchmarking surveys, InfoTech Training conducted data comparisons with industry standards gathered from other higher education institutions, government agencies, and the private sector. As a result of t...

• Type: Conference
• Year: 2003
• Where: SIGUCCS
• Authors: Joleen Pfefer
• Keywords: Benchmarking, Information Management, InfoTech Training, SIGUCCS 2003, Training Program