Deep in budget restraints: return on investment (ROI)

The University of Missouri–Columbia’s Information and Access Technology (IAT) Services division’s InfoTech Training department measures IT training using the return on investment (ROI) methodology. The ROI measurement estimates a campuswide financial return in staff productivity through more efficient use of software features. In fiscal year 2002 (July 1, 2001 to June 30, 2002), InfoTech Training’s program calculated a 218% ROI. Senior IT management uses ROI methodology in part for resource allocation decisions. ROI measurement is particularly crucial during tight budget times and can help justify the investment in training staff, hardware, software, classroom maintenance, and instructional materials. The InfoTech training manager uses ROI to identify inefficient programs in need of redesign or elimination, and identify successful programs in need of expansion. This paper explores the challenges of: Collecting and Analyzing Data Determining a Return on Investment Categories an...

• Type: Conference
• Year: 2003
• Where: SIGUCCS
• Authors: Terry Robb, Joleen Pfefer
• Keywords: Information Management, InfoTech Training, Management Uses Roi, ROI Measurement, SIGUCCS 2003