Design and Implementation of a Virtual Salesclerk

This paper describes the design and implementation of a virtual agent that is capable of providing customers in a 3D online shop with advice. Based on a product knowledge base, a conversation model and a model of the shop, the agent communicates with the customer through text based dialogues and leads the customer through the virtual world using gestures.

• Type: Conference
• Year: 2009
• Where: IVA
• Authors: Christopher Mumme, Niels Pinkwart, Frank Loll
• Keywords: Artificial Intelligence, IVA 2009, Product Knowledge Base, Text Based Dialogues, Virtual Agent