Designing the "IT Degree" for Student Employees

Academic Technology Services at the University of Rochester is in the process of revamping its student staff training program. This is in an effort to provide top-notch customer service and support and promote a continuous growth opportunity for student employees. The future plan for Academic Technology Services student staff training at the University of Rochester is to develop a set of training modules in a variety of technology areas. Employment paths will be developed that are guided by the completion of a series of training modules in designated areas of expertise. After completing a core set of skills, student employees will have the opportunity to select a specialization track. This training program is also part of a larger reorganization of the student staffing system where four levels of consultants will be created in each functional area of ATS based on completion of the skill sets deemed important for successful employment in each level. Keywords Training, Student Employees...

• Type: Conference
• Year: 2000
• Where: SIGUCCS
• Authors: Lisa Tanger-Brown, Janak Gada
• Keywords: Academic Technology Services, Information Management, SIGUCCS 2000, Student Employees, Student Staff Training