He says, she says: conflict and coordination in Wikipedia

Wikipedia, a wiki-based encyclopedia, has become one of the most successful experiments in collaborative knowledge building on the Internet. As Wikipedia continues to grow, the potential for conflict and the need for coordination increase as well. This article examines the growth of such non-direct work and describes the development of tools to characterize conflict and coordination costs in Wikipedia. The results may inform the design of new collaborative knowledge systems. Author Keywords Wikipedia, wiki, collaboration, conflict, user model, Web-based interaction, visualization. ACM Classification Keywords H.5.3 [Information Interfaces]: Group and Organization Interfaces ? Collaborative computing, Computer-supported cooperative work, Web-based interaction, H.3.5 [Information Storage and Retrieval]: Online Information Systems, K.4.3 [Computers and Society]: Organizational Impacts ? Computer-supported collaborative work

• Type: Conference
• Year: 2007
• Where: CHI
• Authors: Aniket Kittur, Bongwon Suh, Bryan A. Pendleton, Ed H. Chi
• Keywords: CHI 2007, Collaborative Knowledge Building, Collaborative Knowledge Systems, Computer-supported Collaborative Work, Human Computer Interaction