Implementing Information Systems to support knowledge work: an exploration of work motifs

The research presented in this paper is part of a larger study of the organizational impacts of information systems on knowledge work. The phase of the research reported in the paper explores current understanding of information systems implementation issues and asks whether it is adequate to effectively manage the wide range of IS that support knowledge work. Studies that have focused on systems that automate core business functions such as manufacturing, logistics, inventory management, and accounting have improved our understanding of both the range of issues involved and the factors most often associated with successful implementation. However this research questions whether such understanding is sufficient to optimize the use of knowledge assets in the modern economy. As organizations turn their attention to automating knowledge work, it makes sense to reexamine what we know about systems implementation and ask ourselves what new challenges this particular class of systems poses ...

• Type: Conference
• Year: 2004
• Where: ECIS
• Authors: Christopher J. Davis, Ellen M. Hunagel
• Keywords: ECIS 2004, Information System, Information Technology, Knowledge Work, Systems Implementation