An integrative model of consumer trust in internet shopping

Despite the phenomenal growth of Internet users, the penetration rate of Internet shopping remains low. Previous works suggesting that the lack of trust is the major impediment stops consumers from building exchange relationships with Internet vendors. In this study, we synthesize the three theoretical perspectives of trust and perceived risk theory to develop an integrative model of consumer trust in Internet shopping. We empirically test the research model with a sample of 405 students in a local university. The results show that both perceived integrity and perceived risk have the greatest influence on consumer trust in Internet shopping. Propensity to trust exhibits a significant moderating effect on consumer trust and its antecedents. The implications of this study are noteworthy for both researchers and practitioners. Keywords Consumer trust in Internet shopping, Perceived Integrity, Perceived Risk, Propensity to Trust 

• Type: Conference
• Year: 2003
• Where: ECIS
• Authors: Christy M. K. Cheung, Matthew K. O. Lee
• Keywords: Consumer Trust, ECIS 2003, Information Technology, Internet Shopping, Perceived Risk