Ripped Apart at the Seams: Re-Tailoring the Computer Training Program at Brown University

In this paper, we describe the process we went through to redesign our training program in order to make it more targeted to the individual user, more responsive to a constantly changing environment, and technologically more sophisticated. We also outline a number of the products that came out of this process, including the following: on-line registration, self-evaluation tool, post-course quizzes. Keywords Computer Training, User Support, On-line Content Design, Job Specific Training, Course Follow-up

• Type: Conference
• Year: 2000
• Where: SIGUCCS
• Authors: Eileen Palenchar, Stephanie Birdsall
• Keywords: Information Management, Job Specific Training, Keywords Computer Training, On-line Content Design, SIGUCCS 2000