This paper discusses the technical and policy issues that West Virginia Network (WVNET) encountered when it expanded its statewide Internet dialup service through an outsourcing partnership. Although this outsourcing project is still in its infancy, much can be learned from our experiences to date. WVNET provides dialup Internet access for state higher education. We currently serve approximately 12,000 Internet dialup modem users clustered around 28 higher education campuses statewide. A WVNET modem account holder can dial in to the Internet from any one of these locations. Although these 28 higher education locations covered a significant portion of the state, there remained areas where there were no other ISPs, and a long-distance call was the only way to get onto the Internet. Additionally, local and state government entities were looking toward WVNET for many of the same services it has been traditionally providing for state higher education. In late 1999, Bell Atlantic Data Solut...