Star Rating for Social Care Services: Simulation Scenario in the PROLIX Framework

According to the Commission for Social Care Inspection, performance in Care Homes can be evaluated through a range of indicators in each of the different outcome areas specified by the UK Department of Health. Each indicator partially contributes to the result in its respective outcome area, in proportion to its weighting within the same area. The competencies of the employed staff affect the overall quality rating (“Star Rating”) of services. Since the result of each area is linked to the competencies of the human resources involved, the Authors are designing a simulator which works as an assessment tool. The simulation of a possible or desired star rating is turned into prioritized potential competencies gap that should be filled in order to achieve the desired result. Thus the simulator acts as a Training Planner. Key words. Simulation, Social Care, Quality Rating, Performance. 1 Quality and Performance in Social Care. Background Information The actual performance of the Care Ho...

• Type: Conference
• Year: 2007
• Where: ECTEL
• Authors: Lucia Pannese, Marcello Allegri, Maria Carlesi, Gavin Nettleton, Kevin Pudney, Malcolm Rose, Mauro Santalmasi
• Keywords: ECTEL 2007, Outcome Area, Social Care, Social Care Inspection