Student workers: the heart of the help desk

Managing a Help Desk staffed with part-time student workers can be quite a challenge. However, it has been the experience of the Louisiana State University Office of Computing Services (OCS) Technology Support Staff that developing the right mix of procedures and policies makes for a much more efficient work environment for both the part-time student and the full-time personnel. This paper will focus on the policies and procedures put into place at the OCS Help Desk. This includes:

• Type: Conference
• Year: 2003
• Where: SIGUCCS
• Authors: Rachel Daigle
• Keywords: Help Desk, Information Management, Part-time Student, Part-time Student Workers, SIGUCCS 2003