Supporting PeopleSoft in an Academic Environment: Pitbull or Poodle?

Over the past decade, distributed computing necessitated a centralized support environment at most colleges and universities. This development has given campus computer users the distinct impression they can contact one group to receive support on a myriad of computing problems: e-mail, printing, productivity and publishing tools, and more. The typical computer user on most college and university campuses is at least aware of, if not actively utilizing, the central support organization. Typically, this support has not extended to University business applications. In recent years, the trend to “buy, don’t build” has brought what were specially developed University business applications into the distributed computing model. This paper will discuss the transition Princeton University has made from a mainframe business application model to a model that deploys PeopleSoft business modules to the majority of administrative users on its campus. This paradigm shift has also moved the su...

• Type: Conference
• Year: 2000
• Where: SIGUCCS
• Authors: Jen Whiting, Gary Eshbaugh
• Keywords: Business Applications, Central Support Organization, Information Management, SIGUCCS 2000, University Business Applications