Techniques for Measuring Quality of Experience

Quality of Experience (QoE) relates to how users perceive the quality of an application. To capture such a subjective measure, either by subjective tests or via objective tools, is an art on its own. Given the importance of measuring users’ satisfaction to service providers, research on QoE took flight in recent years. In this paper we present an overview of various techniques for measuring QoE, thereby mostly focusing on freely available tools and methodologies.

• Type: Conference
• Year: 2010
• Where: WWIC
• Authors: Fernando A. Kuipers, Robert E. Kooij, Danny De Vleeschauwer, Kjell Brunnström
• Keywords: Communications, Objective Tools, Subjective Measure, Subjective Tests, WWIC 2010