There is No Such Thing as Free Support

Every campus department needs computer support, from ordering and setting up new computers to installing software and answering software questions. This is in addition to training classes, local area network support, access to centrally supported systems (such as email, calendaring, network services, and administrative systems), maintenance programs, and a variety of other computer-related issues. Who supports these departments? Large departments may be able to hire or contract a full-time support person, but what about smaller departments? What about continuity of services when a support staff member leaves for another job or a student employee graduates? Also, a single support person has expertise in particular areas but may not be well-versed in all campus-wide issues. The Iowa State University (ISU) Administrative Data Processing (ADP) Center provides support to both large and small departments on campus through a charge-back system. The charges are based on the number of computer...

• Type: Conference
• Year: 2000
• Where: SIGUCCS
• Authors: Dianne Brotherson
• Keywords: Information Management, Large Department, SIGUCCS 2000, Small Department, Support Person