Three Years in the Solution Center

After thirty-plus years of making small “mid-course corrections” types of changes to the support paradigm, many on the Iowa State University campus thought it was time to make some more radical changes to the way we performed information technology support. The result was the Solution Center, a single contact point supporting computer and communication technology for Iowa State University faculty, students and staff. Bringing together resources and employees of Telecommunications, Academic Information Technologies, and Administrative Data Processing to staff the Solution Center was the first step in creating a center dedicated to flexibility and change. “Connectivity” was the initial driving force, assisting students and staff with Ethernet and PPP dial-up connections. Now having a single place that ‘hears it all’ has allowed us to initiate or at least participate on a number of projects to fix systemic problems with tested universal solutions. Recent projects include brin...

• Type: Conference
• Year: 2000
• Where: SIGUCCS
• Authors: Frank Poduska
• Keywords: Information Management, Iowa State University, SIGUCCS 2000, Solution Center, State University Campus