Where the Students Are...Computing Services at the Customer Source

Information and Access Technology Services at the University of Missouri-Columbia has long struggled with its physical location on the edge of campus. In my 20+ years of experience we have consistently been on the far east or north edge of campus. For many years no parking was adjacent to the building. In the late 80’s we did a brief stint in a building actually surrounded by a parking lot (we were still on the north side, mind you, but at least we had parking). However in 1997 we moved across the street (even further north of campus) but the parking lot stayed where it was. Students have always found our locations inconvenient to their predominantly foot-based traffic. During our tenure on the east edge of campus we encouraged customers to visit by locating the Help Desk (and the only late night computing lab) in that building as well. That was successful until computing grew to require more labs distributed around campus and we opened another 24-hour facility. With our first move ...

• Type: Conference
• Year: 2000
• Where: SIGUCCS
• Authors: Glenda E. Moum
• Keywords: Computing Labs, Help Desk, Information Management, Night Computing Lab, SIGUCCS 2000