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ECRA
2002
13 years 7 months ago
2002
E-Government reflects current visions for public administrations towards modernization and reorganization. Thereof, online one-stop Government targets the improvement of customer-...
ICLP
2010
Springer
13 years 11 months ago
2010
Springer
Abstract. Service and process-oriented systems promise to provide more effective business and work processes and more flexible and adaptable enterprise IT systems. However, the t...
OR
2011
Springer
13 years 2 months ago
2011
Springer
Developing Web-based systems for agriculture and rural development requires the collaboration of experts from different scientific fields and backgrounds. Thus, it is crucial to ...
CIMCA
2005
IEEE
13 years 9 months ago
2005
IEEE
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
CSMR
2002
IEEE
14 years 19 days ago
2002
IEEE
A critical point for developing successful information systems for distributed organisations is the need for integrating heterogeneous technologies and tools. This paper reports a...