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HICSS
1999
IEEE
95views Biometrics» more  HICSS 1999»
13 years 11 months ago
Understanding and Supporting Knowledge Management and Organizational Memory in a City Council
The paper develops a generic framework for analyzing knowledge management in formal decision groups and applies it to council work. Requirements are deduced for a sociotechnical s...
Gerhard Schwabe
CIKM
2009
Springer
14 years 1 months ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang
IADIS
2004
13 years 8 months ago
A Case Study on Research Assistant System From Knowledge Management Perspective
The purpose of this study is to develop a web-based Research Assistant System (RAS), a Knowledge Management System by community of practice, to improve the group performance of Re...
Jin Yang, Ming Huang
DKE
2011
230views Education» more  DKE 2011»
13 years 2 months ago
Supporting concurrent ontology development: Framework, algorithms and tool
We propose a novel approach to facilitate the concurrent development of ontologies by different groups of experts. Our approach adapts Concurrent Versioning, a successful paradigm...
Ernesto Jiménez-Ruiz, Bernardo Cuenca Grau,...
EPIA
2005
Springer
14 years 27 days ago
User Group Profile Modeling Based on User Transactional Data for Personalized Systems
In this paper, we propose a framework named UMT (User-profile Modeling based on Transactional data) for modeling user group profiles based on the transactional data. UMT is a gener...
Yiling Yang, Nuno C. Marques