The paper develops a generic framework for analyzing knowledge management in formal decision groups and applies it to council work. Requirements are deduced for a sociotechnical s...
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
The purpose of this study is to develop a web-based Research Assistant System (RAS), a Knowledge Management System by community of practice, to improve the group performance of Re...
We propose a novel approach to facilitate the concurrent development of ontologies by different groups of experts. Our approach adapts Concurrent Versioning, a successful paradigm...
In this paper, we propose a framework named UMT (User-profile Modeling based on Transactional data) for modeling user group profiles based on the transactional data. UMT is a gener...