Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
The current IETF standardization work has highlighted the feasibility of providing the users with a QoS network architecture in the framework of Integrated Services over Different...
Stefano Giordano, M. Mancino, A. Martucci, Saverio...
In most cases safety stock is determined based on the variability of the demand and lead time. The focus has been on the statistics and past performance, and the existing framewor...
This paper uses partially observable Markov decision processes (POMDP’s) as a basic framework for MultiAgent planning. We distinguish three perspectives: first one is that of a...
Bharaneedharan Rathnasabapathy, Piotr J. Gmytrasie...
This paper reports on the use of coordination contracts, presented at the previous two IWPSE workshops, in a project for a credit recovery company. We have designed and implemente...
Michel Wermelinger, Georgios Koutsoukos, Richard A...