A question based knowledge management system with the capability to integrate heterogeneous sources of information and knowledge and which nonetheless acts like a single coherent ...
Alexander Schatten, Franz Inselkammer, A. Min Tjoa
Customer knowledge has been increasingly recognized as a key strategic resource in any company’s success. Recent studies conducted in the fields of Knowledge Management and Cust...
The widespread use of computers and of the internet have brought about human information overload, particularly in the areas of internet searches and email management. This has ma...
The concept of Enterprise Content Management (ECM) represents integrated enterprise-wide management of the life cycles of all forms of recorded information content and their metad...