Customer knowledge has been increasingly recognized as a key strategic resource in any company’s success. Recent studies conducted in the fields of Knowledge Management and Cust...
This paper reports on the results of studies of task management to support the design of a task list manager. We examined the media used to record and organize to-dos and tracked ...
Victoria Bellotti, Brinda Dalal, Nathaniel Good, P...
This paper explores the role of Information Technology (IT) in the management of municipally-owned and operated public utilities. Through semi-structured interviews of senior mana...
In recent years, IT Service Management (ITSM) has become one of the most researched areas of IT. Incident Management and Problem Management form the basis of the tooling provided ...
DVFS remains an important energy management technique for embedded systems. However, its negative impact on transient fault rates has been recently shown. In this paper, we propos...