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HICSS
2005
IEEE
120views Biometrics» more  HICSS 2005»
14 years 4 months ago
Customer Knowledge Management Competence: Towards a Theoretical Framework
Customer knowledge has been increasingly recognized as a key strategic resource in any company’s success. Recent studies conducted in the fields of Knowledge Management and Cust...
Minna Rollins, Aino Halinen
CHI
2004
ACM
14 years 11 months ago
What a to-do: studies of task management towards the design of a personal task list manager
This paper reports on the results of studies of task management to support the design of a task list manager. We examined the media used to record and organize to-dos and tracked ...
Victoria Bellotti, Brinda Dalal, Nathaniel Good, P...
HICSS
2005
IEEE
370views Biometrics» more  HICSS 2005»
14 years 4 months ago
Strategic Information Technology Management: Managing Organizational, Political, and Technological Forces
This paper explores the role of Information Technology (IT) in the management of municipally-owned and operated public utilities. Through semi-structured interviews of senior mana...
Keith Schildt, Suzanne Beaumaster, Marcie Edwards
IEEESCC
2009
IEEE
14 years 5 months ago
Managing Faults in the Service Delivery Process of Service Provider Coalitions
In recent years, IT Service Management (ITSM) has become one of the most researched areas of IT. Incident Management and Problem Management form the basis of the tooling provided ...
Patricia Marcu, Larisa Shwartz, Genady Grabarnik, ...
DAC
2011
ACM
12 years 10 months ago
Generalized reliability-oriented energy management for real-time embedded applications
DVFS remains an important energy management technique for embedded systems. However, its negative impact on transient fault rates has been recently shown. In this paper, we propos...
Baoxian Zhao, Hakan Aydin, Dakai Zhu