Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
The fragmentation of knowledge management (KM) as a field and as an area of research poses serious theoretical challenges for researchers. The viability of KM rests on how the com...
Abstract— Traditionally Interest Management (IM) in distributed environments has been performed through a ‘top-down’ expression of interest patterns in the model. For many mo...
On-line routing algorithms deal with requests as they arrive without assuming any knowledge of the underlying process that generates the streams of requests. By contrast, off-line...
We present a framework for logic-based matchmaking on ALN ABoxes stored in a relational database. The proposed approach allows both non-standard reasoning and subsumption check be ...
Eufemia Tinelli, Francesco M. Donini, Michele Ruta...