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HICSS
2008
IEEE
229views Biometrics» more  HICSS 2008»
14 years 2 months ago
The Business Value of CRM Systems: A Resource-Based Perspective
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Shutao Dong, Kevin Zhu
JIS
2008
134views more  JIS 2008»
13 years 7 months ago
The quality of evidence in knowledge management research: practitioner versus scholarly literature
The fragmentation of knowledge management (KM) as a field and as an area of research poses serious theoretical challenges for researchers. The viability of KM rests on how the com...
Hamid R. Ekbia, Noriko Hara
PADS
2005
ACM
14 years 1 months ago
An Adaptive Interest Management Scheme for Distributed Virtual Environments
Abstract— Traditionally Interest Management (IM) in distributed environments has been performed through a ‘top-down’ expression of interest patterns in the model. For many mo...
Rob Minson, Georgios K. Theodoropoulos
SIGMETRICS
2002
ACM
118views Hardware» more  SIGMETRICS 2002»
13 years 7 months ago
Robust traffic engineering: game theoretic perspective
On-line routing algorithms deal with requests as they arrive without assuming any knowledge of the underlying process that generates the streams of requests. By contrast, off-line...
Vladimir Marbukh
DLOG
2011
12 years 11 months ago
Reasoning in Resource-Constrained Environments: a Matchmaking Engine over Relational Knowledge Bases
We present a framework for logic-based matchmaking on ALN ABoxes stored in a relational database. The proposed approach allows both non-standard reasoning and subsumption check be ...
Eufemia Tinelli, Francesco M. Donini, Michele Ruta...