As more firms embrace CRM as a core business strategy, it is getting more important to assess firms’ CRM readiness and performance for diagnosing, guiding, managing, and evaluat...
— Within service-oriented business environments, the non-routine processing of requests requires a greater degree of social interaction and learning in order to achieve an effect...
: ‘Human factor’ is one of the most relevant and crucial aspects of software development projects management. Aiming at the performance improvement for software processes in or...
In this paper, we formalize the digital library (DL) integration problem and propose an overall approach based on the 5S (streams, structures, spaces, scenarios, and societies) fr...
Abstract. With the widespread use of e-business coupled with the public's awareness of data privacy issues and recent database security related legislations, incorporating sec...
Balakrishna R. Iyer, Sharad Mehrotra, Einar Myklet...