In recent years Services Science has been an emerging discipline that aims to promote service innovation and increase service productivity by aligning scientific, management, and ...
In this paper we describe the design and initial evaluation of a tangible computer programming exhibit for children on display at the Boston Museum of Science. We also discuss fiv...
Michael S. Horn, Erin Treacy Solovey, Robert J. K....
This paper reports the partial results of an exploratory study which intends to develop a methodology for a Web feed-based aggregation content service to electronic journals in In...
What does differentiate service systems from traditional subjects of systems engineering such as manufacturing, and software? We address this issue by defining customer-intensive ...
As a foundation for the design of groupware, we need a new science of group interaction, a systematic description of the processes at the group level of description that may contr...