This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
This paper discusses a formal and rigorous approach to the analysis of operator interaction with machines. It addresses the acute problem of detecting design errors in human-machi...
ty networks are important abstractions in many information management applications such as recommender systems, corpora analysis, and medical informatics. For instance, in a recom...
M. Shahriar Hossain, Michael Narayan, Naren Ramakr...
Abstract-- Neurobiology investigates how anatomical and physiological relationships in the nervous system mediate behavior. Molecular genetic techniques, applied to species such as...
Social Tagging is the process by which many users add metadata in the form of keywords, to annotate and categorize items (songs, pictures, web links, products etc.). Social tagging...