CRM is a strategy that integrates the concepts of Knowledge Management, Data Mining, and Data Warehousing in order to support the organization’s decision-making process to retai...
Business Process Management (BPM) aims at supporting the whole life-cycle necessary to deploy and maintain business processes in organisations. An important step of the BPM life-cy...
Carlos Pedrinaci, John Domingue, Ana Karla Alves d...
Supporting top-k queries over distributed collections of schemaless XML data poses two challenges. While XML supports expressive query languages such as XPath and XQuery, these la...
We conducted an ethnographic field study examining how a building design team used representational artifacts to coordinate the design of building systems, structure, and architect...
Melanie Tory, Sheryl Staub-French, Barry A. Po, Fu...
- This paper illustrates how internet-based learning information systems can be used to reengineer undergraduate teaching in the age of mass higher education. We describe current p...