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» A Software Defect Report and Tracking System in an Intranet
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CHI
2003
ACM
14 years 9 months ago
Leaders leading? a shift in technology adoption
In the past, most early hands-on users of interactive software in organizations were individual contributors. Managers as early adopters is a new trend with significant implicatio...
Jonathan Grudin
WCRE
2009
IEEE
14 years 3 months ago
An Empirical Study on Inconsistent Changes to Code Clones at Release Level
—Current research on code clones tries to address the question whether or not code clones are harmful for the quality of software. As most of these studies are based on the fine...
Nicolas Bettenburg, Weiyi Shang, Walid Ibrahim, Br...
STEP
2005
IEEE
14 years 2 months ago
Tool Support for Continuous Quality Assessment
Maintenance costs make up the bulk of the total life cycle costs of a software system. Besides organizational issues such as knowledge management and turnover, the longterm mainte...
Florian Deissenboeck, Markus Pizka, Tilman Seifert
TREC
2004
13 years 10 months ago
Overview of the TREC 2004 Terabyte Track
The Terabyte Track explores how adhoc retrieval and evaluation techniques can scale to terabyte-sized collections. For TREC 2004, our first year, 50 new adhoc topics were created ...
Charles L. A. Clarke, Nick Craswell, Ian Soboroff
ICSM
1995
IEEE
14 years 3 days ago
Discovering relationships between service and customer satisfaction
Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on w...
Michael Buckley, Ram Chillarege