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CSCW
2000
ACM
14 years 1 months ago
Evolution of Contact Point: a case study of a help desk and its users
This paper describes the evolution of a concept, Contact Point, the research process through which it evolved, and the work context and practices which drove its evolution. Contac...
Lena Mamykina, Catherine G. Wolf
HICSS
2000
IEEE
154views Biometrics» more  HICSS 2000»
14 years 1 months ago
User-Interface Design for Medical Informatics: A Case Study of Kaiser Permanente
User interfaces (Uis) for client-server-and Web-based products and services must enable users around the world to access complex data and functions. Solutions to successful user-i...
Aaron Marcus, Karl Wieser, John Armitage, Volker F...
HICSS
2006
IEEE
117views Biometrics» more  HICSS 2006»
14 years 3 months ago
Project Establishment in the Context of Participatory Design: Experience from a Hospital Information System Development Project
This paper reports on a project establishment undertaking as proposed by the STEPS methodology (Software Technology for Evolutionary Participatory System Design). Project establis...
Salesio Mbogo Kiura
CHI
2010
ACM
14 years 1 months ago
What's your idea?: a case study of a grassroots innovation pipeline within a large software company
Establishing a grassroots innovation pipeline has come to the fore as strategy for nurturing innovation within large organizations. A key element of such pipelines is the use of a...
Brian P. Bailey, Eric Horvitz
IADIS
2004
13 years 10 months ago
Electronic case studies: a problem-based learning approach
E-Cases is an innovative approach to management development. Traditional case studies typically describe a decision or a problem in a real-life setting. E-Cases encourage students...
Philip M. Drinkwater, Christopher P. Holland, K. N...