Technical support procedures are typically very complex. Users often have trouble following printed instructions describing how to perform these procedures, and these instructions...
Tessa A. Lau, Lawrence D. Bergman, Vittorio Castel...
Malware categorization is an important problem in malware analysis and has attracted a lot of attention of computer security researchers and anti-malware industry recently. Today...
The State of Ohio commissioned the EVEREST study in late summer of 2007. The study participants were charged with an analysis of the usability, stability, and security of all voti...
Kevin R. B. Butler, William Enck, Harri Hursti, St...
We describe an approach to building integrated performance support systems by using model-based task tracking to link performance support tools to video-based organizational memor...
Christopher R. Johnson, Lawrence Birnbaum, Ray Bar...
The widening gap between CPU complexity and verification capability is becoming increasingly more salient. It is impossible to completely verify the functionality of a modern mic...