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ECIS
2003
13 years 10 months ago
An empirical investigation of intelligent agents for e-business customer relationship management: a knowledge management perspec
: Using a knowledge management perspective, this paper investigates new and efficient ways of applying intelligent agents to e-business customer relationship management. Intelligen...
Weiquan Wang, Izak Benbasat
ICSOC
2009
Springer
13 years 6 months ago
Future Research Topics in Enterprise Architecture Management - A Knowledge Management Perspective
Identifying, gathering, and maintaining information on the current, planned, and target states of the architecture of an enterprise is one major challenge of enterprise architectur...
Sabine Buckl, Florian Matthes, Christian M. Schwed...
ADVIS
2006
Springer
14 years 2 months ago
Integrated Expert Management Knowledge on OSI Network Management Objects
Abstract. The management of modern telecommunications networks must satisfy ever-increasing operational demands. We propose a study for the improvement of intelligent administratio...
Antonio Martín, Carlos León, F&eacut...
ECIS
2004
13 years 10 months ago
Beyond Knowledge Management - Introducing a framework for Learning Management Systems
In the knowledge economy, a firm's intellectual capital represents the only sustainable source of competitive advantage. Intellectual capital manifests itself, predominantly,...
Audrey Dunne, Tom Butler
OTM
2007
Springer
14 years 3 months ago
Adaptive Semantic Interoperability Strategies for Knowledge Based Networking
A Knowledge Based Network is a type of ontological content based network. As Knowledge Based Networks scale, semantic interoperability becomes an important issue since larger popul...
Song Guo, John Keeney, Declan O'Sullivan, David Le...