Blogs have the aordance to become an integral part of teaching and learning processes as a vehicle for knowledge management. Open, exible systems integrating blogs provide user-f...
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
Accounting for the perceiving conditions that make up the delivery environment of an application helps improve the efficiency of QoS provisioning systems. It is useless to transmi...
This paper describes a new generic metadata model, called CAM Metamodel, that merges altogether information about content, services, physical and technical environment in order to...
Ioan Marius Bilasco, Samir Amir, Patrick Blandin, ...
In this paper, a teleservice for archiving and retrieving multimedia documents using public networks is described. This teleservice encourages a broad range of commercially applic...