System administrators are end-users too. And as end-users, they develop tools, create web pages, write command-line scripts, use spreadsheets, and repurpose existing tools. In sho...
Eser Kandogan, Paul P. Maglio, Eben M. Haber, John...
Abstract. Business processes provide a means of coordinating interactions between workers and organisations in a structured way. However the dynamic nature of the modern business e...
Helen Schonenberg, Ronny Mans, Nick Russell, Natal...
Despite the widespread recognition that information technology (IT) and business process are tightly connected, existing system design methods provide limited guidance on how to t...
For the past 40 years, the techniques, processes and methods of software development have been dominated by supply-side issues, giving rise to a software industry oriented towards...
Keith H. Bennett, Paul J. Layzell, David Budgen, P...
Improving project management, product development and engineering processes is for many companies crucial to survive in a fast changing environment. However, these activities are ...