In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
This paper presents MADeM, a multi-modal agent decision making to provide virtual agents with socially acceptable decisions. We consider multi-modal decisions as those that are ab...
Francisco Grimaldo, Miguel Lozano, Fernando Barber
RAVE (Real-time Answer Validation Engine) is a logic-based answer validator/selector designed for real-time question answering. Instead of proving a hypothesis for each answer, RAV...
Existing tools intended to build and deploy engaging complex Web sites (including functionality) have shown to be inadequate to face the software production process in an unified a...
Recent studies have investigated how a team of mobile sensors can cope with real world constraints, such as uncertainty in the reward functions, dynamically appearing and disappea...