Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
In innovation adoption literature, the important role of the organizational context as a determinant of information systems (IS) success has long been pointed out. Various factors...
Sebastian F. Martin, Daniel Beimborn, Mihir A. Par...
In recent years, the emergence of the term IT Governance (ITG) has pointed to the increasing importance for business of effecting an alignment between its strategic direction and ...
Chi-Hoon Lee, Jung-Hoon Lee, Jong-Sung Park, Kap-Y...
Apparently computer technology is shifting its focus, with individual users not being the main target any more. The evolution of Web 2.0 technologies is promoting the development ...