Customer Relationship Management (CRM) is a strategy that supports an organization’s decision-making process to retain long-term and profitable relationships with its customers....
E-contracts are used to describe the supply and the consumption details of e-services within a business process. The establishment of e-contracts in a given application domain usu...
Marcelo Fantinato, Maria Beatriz Felgar de Toledo,...
BPEL is the de facto standard for business process modeling in today's enterprises and is a promising candidate for the integration of business and Grid applications. Current ...
Abstract. Developing service based complex applications (service composition) has become an important area of research in SOA. In spite of this, there has been little effort to und...
In today's IT-centric, regulated and competitive environment, businesses rely more heavily on IT technologies. Organizations are often challenged by customers, business partn...
Alfred Ka Yiu Wong, Nandan Paramesh, Pradeep Kumar...