Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...
A computational enterprise model representing key facets of an organization can be an effective tool. For example, a specific organization's quality management business proce...
A profound analysis of all relevant business data in the company is necessary for optimizing business processes effectively. Current analyses typically exclusively run on business...
Information system models commonly describe organizations in terms of the structure of the data they use, the organization of the processes they perform and the operations that wil...
Automated trust negotiation is the process of establishing trust between entities with no prior relationship through the iterative disclosure of digital credentials. One approach ...