Contemporary information systems (e.g., WfM, ERP, CRM, SCM, and B2B systems) record business events in so-called event logs. Business process mining takes these logs to discover p...
Wil M. P. van der Aalst, Hajo A. Reijers, A. J. M....
The main idea in this paper is to show how flexible processes can be designed by combining generic process templates and business rules. We instantiate a process by applying rules ...
How to conduct automated business negotiation over the Internet is an important issue for agent research. In most bilateral negotiation models, two negotiation agents negotiate by...
Abstract. Complex business processes are usually realized by specifying the integration and interaction of smaller modular software components. For example, hitherto monolithic ent...
Martin Wimmer, Martina-Cezara Albutiu, Alfons Kemp...
-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...