Typical methods in CRM marketing include action selection on the basis of Markov Decision Processes with fixed transition probabilities on the one hand, and scoring customers separ...
In the web context, it is difficult to disentangle presentation from process logic, and sometimes even data is not separate from the presentation. Consequently, it becomes to de...
We describe our early experience building and optimizing GOOG-411, a fully automated, voice-enabled, business finder. We show how taking an iterative approach to system developme...
Current technologies aimed at supporting processes – whether it is a business process or a learning process – are usually based on using a dedicated set of metadata to describ...