Although much attention is being paid to business Intelligence during the past decades, the design for applying business Intelligence and particularly in a workflow processes is s...
Management of a modern enterprise is based on the assumption that executive reports of lower-layer management are faithful to what is actually happening in the field. As some well...
Abstract. In this paper, we describe a framework for integrating workflow modelling techniques with a knowledge management approach that enables us to represent the problem-solving...
Juan Carlos Vidal, Manuel Lama, Alberto Bugar&iacu...
Abstract. Modern process-aware information systems store detailed information about processes as they are being executed. This kind of information can be used for very different p...
Abstract--Change Management, a core process of the Information Technology Infrastructure Library (ITIL), is concerned with the management of changes to IT infrastructure and servic...