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ATAL
2003
Springer
14 years 18 days ago
Reasoning about the dynamics of social behaviour
Formal theories of multi-agent systems require a rich ontology for modelling the dynamics of social behaviour. In this paper a formal analysis of the social behaviour of individua...
Maria Fasli
CIKM
2009
Springer
14 years 1 months ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang
CSCW
2004
ACM
13 years 11 months ago
Putting systems into place: a qualitative study of design requirements for location-aware community systems
We present a conceptual framework for location-aware community systems and results from two studies of how sociallydefined places influence people's information sharing and c...
Quentin Jones, Sukeshini A. Grandhi, Steve Whittak...
CSCW
2002
ACM
13 years 7 months ago
Developing CSCW tools for idea finding -: empirical results and implications for design
In this paper, we first describe a formative empirical study to inform the design of CSCW tools to support idea finding in co-located groups. Groups of students worked on creative...
Thorsten Prante, Carsten Magerkurth, Norbert A. St...
CSCW
2008
ACM
13 years 9 months ago
SPARCS: exploring sharing suggestions to enhance family connectedness
Staying in touch with extended family members can be a challenge in part because of the time and effort required, even with the help of current technologies. To explore the value ...
A. J. Bernheim Brush, Kori M. Inkpen, Kimberly Tee