Enterprises today wish to manage their IT resources so as to optimize business objectives, such as income, rather than IT metrics, such as response times. Therefore, we introduce ...
Compliance with privacy legislation is a primary concern for health care institutions that are building information systems support for their business processes. This paper descri...
In this contribution, we study companies engaging in B2C-E-Commerce and their ability to manage the relationship with their customers. We refer to this as companies’ ECCRM-capab...
Requirements Evolution represents one of the major problems in developing computer-based systems. Current practice in Requirement Engineering relies on process-oriented methodologi...
Research into collaborative document use often concentrates on how people share document content. However, studies of real-world document practices reveal that the structures by w...