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» An interactive service customization model
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KDD
2009
ACM
156views Data Mining» more  KDD 2009»
14 years 8 months ago
Multi-focal learning and its application to customer service support
In this study, we formalize a multi-focal learning problem, where training data are partitioned into several different focal groups and the prediction model will be learned within...
Yong Ge, Hui Xiong, Wenjun Zhou, Ramendra K. Sahoo...
WIIW
2001
104views more  WIIW 2001»
13 years 9 months ago
Modeling Web Site Personalization Strategies
- Abstract Modeling web site personalization strategies. Personalization is a key factor for differentiating services and retaining customers in World Wide Web sites. On the other ...
Fabiana Ruas, Wagner Meira Jr., Paulo Araúj...
ECIS
2000
13 years 9 months ago
Preference Based Customer Models for Electronic Banking
The advent of the internet is revolutionizing the financial services industry. In the future, electronic banking (EB) will become a strategic factor, evolving from mere transaction...
Michael Fridgen, Jürgen Schackmann, Stefan Vo...
ECSCW
2007
13 years 9 months ago
Asymmetrical collaboration in print shop-customer relationships
The service provider-customer relationship, although not perhaps considered a typical collaborative relationship, is clearly collaborative work. However, such work is constrained b...
Jacki O'Neill, David Martin, Tommaso Colombino, Je...
HICSS
2009
IEEE
161views Biometrics» more  HICSS 2009»
13 years 11 months ago
Configurative Service Engineering - A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenanc
Recently, service orientation has increasingly been debated both in research and practice. While researchers postulate a paradigm shift towards services as the basic unit of excha...
Jörg Becker, Daniel Beverungen, Ralf Knackste...