This paper proposes an approach for evaluating the relationship with a customer, leading to the creation of a Customer Intimacy Grade (CIG), across multiple levels of granularity: ...
: Communication services are currently confronted with large changes due to the price erosion of services and the entry of new service providers. The gap has been filled with diffe...
The effective management of a service organization requires measuring system performance on many attributes. Customer waiting time is inherent to nearly all service operations and...
This paper presents a mobile agent approach that aims at satisfying the following requirements of open Internet-based electronic service markets: the mobile agent system should be...
Boris Liberman, Frank Griffel, Michael Merz, Winfr...
We study algorithmic questions concerning a basic microeconomic congestion game in which there is a single provider that offers a service to a set of potential customers. Each cus...