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ISCC
1999
IEEE
121views Communications» more  ISCC 1999»
13 years 12 months ago
Customer Service Management: Towards a Management Information Base for an IP Connectivity Service
Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...
Michael Langer, Stefan Loidl, Michael Nerb
IAT
2010
IEEE
13 years 5 months ago
An Interaction-Oriented Model of Customer Behavior for the Simulation of Supermarkets
Abstract--Since several years, great distribution firms implement more and more complex layout and shelf allocation strategies, so as to force empirical know-how to combine with Ar...
Yoann Kubera, Philippe Mathieu, Sébastien P...
KDD
2001
ACM
156views Data Mining» more  KDD 2001»
14 years 8 months ago
A Customer Purchase Incidence Model Applied to Recommender Services
In this contribution we transfer a customer purchase incidence model for consumer products which is based on Ehrenberg's repeat-buying theory to Web-based information products...
Andreas Geyer-Schulz, Michael Hahsler, Maximillian...
SIGUCCS
2003
ACM
14 years 28 days ago
Being Sam Malone: customer service on a campus where "Everybody Knows Your Name"
Working on a small campus has many advantages: Familiarity with the majority of faculty and staff, in-depth knowledge of how systems interact, adding the personal touch to each in...
Mark Watts
ICSOC
2005
Springer
14 years 1 months ago
A Service Oriented Architecture for Deploying and Managing Network Services
Abstract. New generation network services must be deployed and managed according to the specific customer requirements. In this context, service providers must devise a way to des...
Victor A. S. M. de Souza, Eleri Cardozo