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» An interactive service customization model
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IWC
2007
106views more  IWC 2007»
13 years 7 months ago
The role of social presence in establishing loyalty in e-Service environments
Compared to offline shopping, the online shopping experience may be viewed as lacking human warmth and sociability as it is more impersonal, anonymous, automated and generally dev...
Dianne Cyr, Khaled Hassanein, Milena M. Head, Alex...
ICEBE
2007
IEEE
77views Business» more  ICEBE 2007»
13 years 11 months ago
A Service Model for Customer-Centric Electronic Business
Garyfallos Fragidis, Konstantinos A. Tarabanis
ICWS
2010
IEEE
13 years 9 months ago
Extending BPMN for Supporting Customer-Facing Service Quality Requirements
Service-oriented computing promises to create flexible business processes and applications on demand by dynamically assembling loosely coupled services within and across organizati...
Kawther Saeedi, Liping Zhao, Pedro R. Falcone Samp...
COMCOM
2006
121views more  COMCOM 2006»
13 years 7 months ago
Interactive Transparent Networking: Protocol meta modeling based on EFSM
the extensibility and evolution of network services and protocols had become a major research issue in recent years. The 'programmable' and 'active' network par...
Javed I. Khan, Raid Zaghal