This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
Previous real-time disk scheduling algorithms assume that each disk request incurs a disk mechanical operation and only consider how to move the disk head under real-time constrain...
UN/CEFACT’s Modelling Methodology (UMM) is used to analyze and design B2B business processes. We extend UMM by a constraint mechanism for adding business environment-specific co...
Recent years have witnessed the dramatic popularity of online social networking services, in which millions of members publicly articulate mutual "friendship" relations....
Richly interlinked, machine-understandable data constitute the basis for the Semantic Web. We provide a framework, CREAM, that allows for creation of metadata. While the annotatio...