RAVE (Real-time Answer Validation Engine) is a logic-based answer validator/selector designed for real-time question answering. Instead of proving a hypothesis for each answer, RAV...
This paper describes a knowledge-based methodologyof miningtextual answersinto large collections of texts. Wepresent SOMBRERO,a knowledge processing module implemented in the LASS...
Contact center agents typically respond to email queries from customers by selecting predefined answer templates that relate to the questions present in the customer query. In th...
Rahul Malik, L. Venkata Subramaniam, Saroj Kaushik
A critical aspect of any explanation module is the set of user questions the system will be able to address. However, there has been relatively little work on listing and organizi...
Deborah L. McGuinness, Alyssa Glass, Michael Wolve...
Programming forums are becoming the primary tools for programmers to find answers for their programming problems. Our empirical study of popular programming forums shows that the...