The commercial use of the Internet for service provision has deeply changed the environment where human-computer interaction takes place. Web interfaces are now integrated in overa...
Abstract: Much has been written about word of mouth and customer behavior. Telephone call detail records provide a novel way to understand the strength of the relationship between ...
We consider Internet broadband access as an elastic service whose value varies across segments of the user population. We show that introducing multiple tiers of service can be an ...
In a competitive telecommunications marketplace, operators must provide customers with rapid access to both new and traditional service offerings. Market share is developed through...
Broadband access provides users with high speed, always-on connectivity to the Internet. Due to its superiority, broadband is seen as the way for consumers and firms to exploit th...