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» Arbitration of a help system
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HICSS
2006
IEEE
89views Biometrics» more  HICSS 2006»
14 years 1 months ago
Open Source Technical Support: A Look at Peer Help-Giving
We explore online technical support of open source software by a study of postings to discussion boards. Our results indicate that there are several types of detail that are requi...
Vandana Singh, Michael B. Twidale, Dinesh Rathi
ITS
2000
Springer
140views Multimedia» more  ITS 2000»
13 years 11 months ago
Multi-agent Negotiation to Support an Economy for Online Help and Tutoring
We are designing a computational architecture for a "learning economy" based on personal software agents who represent users in a virtual society and assist them in find...
Chhaya Mudgal, Julita Vassileva
ICSE
2005
IEEE-ACM
14 years 8 months ago
Helping users avoid bugs in GUI applications
In this paper, we propose a method to help users avoid bugs in GUI applications. In particular, users would use the application normally and report bugs that they encounter to pre...
Amir Michail, Tao Xie
ICCBR
2001
Springer
14 years 8 days ago
Helping a CBR Program Know What It Knows
Case-based reasoning systems need to know the limitations of their expertise. Having found the known source cases most relevant to a target problem, they must assess whether those ...
Bruce M. McLaren, Kevin D. Ashley
HICSS
2003
IEEE
138views Biometrics» more  HICSS 2003»
14 years 1 months ago
Can IT Help Government to Restore Public Trust?: Declining Public Trust and Potential Prospects of IT in the Public Sector
During the past four decades, public trust in governments has continued to diminish due to various administrative, political, socio-cultural, economic, and mass media causes. Focu...
M. Jae Moon