We explore online technical support of open source software by a study of postings to discussion boards. Our results indicate that there are several types of detail that are requi...
We are designing a computational architecture for a "learning economy" based on personal software agents who represent users in a virtual society and assist them in find...
In this paper, we propose a method to help users avoid bugs in GUI applications. In particular, users would use the application normally and report bugs that they encounter to pre...
Case-based reasoning systems need to know the limitations of their expertise. Having found the known source cases most relevant to a target problem, they must assess whether those ...
During the past four decades, public trust in governments has continued to diminish due to various administrative, political, socio-cultural, economic, and mass media causes. Focu...